Withdraw from Contract
For consumers in the European Union: cancel an order within 14 days of delivery — no reason needed.
Your right
If you're a consumer in the EU or EEA, you may withdraw from your purchase within 14 days of receiving your order, without giving any reason. Submitting this form is all it takes — we accept every withdrawal, no questions asked.
What happens next
You'll receive an email confirming the date and time we received your notice — keep it as your record. If your order hasn't shipped, we cancel and refund it. If it has, we'll email return instructions, and your refund follows within 14 days.
Prefer email?
You can also withdraw by writing to contact@pepperwool.com. Everyone else (US and beyond): our 30-day return policy has you covered.
You are notifying Pepperwool that you withdraw from your contract of sale. Please check your details:
- Name
- Order number
- Order details
Your withdrawal notice has been received.
- Received
- Reference
A confirmation email with these details is on its way to . If it hasn't arrived within an hour, check your spam folder or write to contact@pepperwool.com.
We couldn't process your withdrawal just now — but your right doesn't depend on this form.
Please email your withdrawal to contact@pepperwool.com — we've pre-filled your details in the link. Your notice counts from the moment you send it.