Legal
Privacy Policy
How Pepperwool collects, protects, and uses your personal information — and the choices you have about it.
Last updated: 2026
Section 01
Engagement of Service
This privacy policy ("Privacy Policy" or "Policy") describes how Pepperwool Inc, its affiliates, subsidiaries, and brand divisions (collectively, "Company," "we," "us," or "our") collects, protects, and uses your personal information — such as name, postal address, email address, telephone number, or any other information that may be used to identify or contact you online or offline.
This personal information may be provided directly by you ("User," "you," or "your"), or it may be collected when you visit pepperwool.com and any of its content, functionality, products, or services (collectively, "Website"). This Policy applies to information we collect: on this Website; in email, text, and other electronic messages between you and this Website; when you interact with our advertising or applications on third-party websites; and offline or through any other means.
Please read this Policy carefully. If you do not agree with our policies and practices, your choice is to not use the Website. By accessing or using this Website, you agree to this Policy. This Policy may change from time to time — your continued use of the Website after we revise it means you accept those changes.
Section 02
Which Information & What Is Done With It
2.1 — Information You Provide to Us
The information we collect on or through the Website may include:
- Information you provide by filling in forms on our Website, including when requesting services or reporting a problem.
- Records and copies of your correspondence (including email addresses) if you contact us.
- Your responses to surveys we may ask you to complete for research purposes.
- Details of transactions you carry out through our Website and fulfillment of your orders, including financial information.
- Your search queries on the Website.
- An email address or other information required to use certain features.
- Automatically recorded times and dates of visits to the site.
- The contents of your public comments and postings on the site.
You can choose not to provide personal information, but then you may not be able to use all features of the Website.
2.2 — Automatic Collection and Tracking
As you navigate through our Website, we may use automatic data collection technologies to collect information including usage details, device information, stored information, files, and location data. Technologies we use include:
- Cookies — Small files placed on your hard drive. You may refuse cookies by activating the appropriate setting in your browser, though some parts of the site may become inaccessible.
- Web Beacons — Small electronic files in pages and emails that permit us to count visits, emails opened, and related statistics.
- Log Files — Track actions on the site including IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Information collected automatically is used only to identify potential abuse and establish statistical information about Website traffic. It is not aggregated in any way that would identify a particular user.
2.3 — Access to Personal Information
Occasionally the Company may access account data to provide user services, troubleshoot, improve the Website, or review system performance. We may also use third-party vendors for certain services, such as payment processing. We do not process or store your credit card information.
2.4 — Storing Personal Information
We will retain your personal information for the period necessary to comply with legal obligations, resolve disputes, and enforce our agreements. We may use aggregated data derived from your information after you update or delete it, provided it does not identify you personally. Once the retention period expires, personal information is deleted.
2.5 — Use and Processing of Collected Information
We collect and use personal information to make the Website available and to meet legal obligations. Information may be used to:
- Create and manage user accounts
- Fulfill and manage orders; deliver products or services
- Improve products, services, and user experience
- Send administrative information and marketing communications
- Respond to inquiries and offer support
- Enforce terms and conditions and protect from abuse
- Respond to legal requests and prevent harm
- Run and operate our Website and services
- Contact you about goods or services that may be of interest to you
If you do not want us to use your information in these ways, please adjust your user preferences in your account profile.
2.6 — Disclosure of Your Information
We may disclose aggregated, non-identifying information without restriction. Personal information may be disclosed:
- To our subsidiaries, affiliates, and service providers who are contractually bound to confidentiality
- To a buyer or successor in the event of a merger, acquisition, or sale of Company assets
- To third parties for marketing their products if you have consented
- To comply with any court order, law, or legal process
- To protect the rights, property, or safety of Pepperwool, our customers, or others
2.7 — Transfer and Storage of Information
Depending on your location, data transfers may involve transferring and storing your information in a country other than your own. You are entitled to learn about the legal basis of information transfers and the security measures we have taken. Please contact us using the information in Section 11 for more details.
Section 03
The Rights of Users
You may exercise certain rights regarding information processed by us. In particular, you have the right to:
Withdraw Consent
Withdraw consent where you have previously given consent to the processing of your information.
Object to Processing
Object to processing if carried out on a legal basis other than consent.
Access & Disclosure
Learn if information is being processed, obtain disclosure, and receive a copy of the information.
Accuracy & Correction
Verify the accuracy of your information and ask for it to be updated or corrected.
Restrict Processing
Under certain circumstances, restrict the processing of your information to storage only.
Erasure
Under certain circumstances, obtain the erasure of your personal information from us.
Data Portability
Receive your information in a structured, commonly used, machine-readable format.
Direct Marketing Opt-Out
Object at any time, without justification, to processing for direct marketing purposes.
Any requests to exercise these rights can be directed to the Company through the contact details in Section 11. These requests are free of charge.
3.2 — Your Choices About Collection, Use, and Disclosure
We strive to provide choices regarding personal information. Mechanisms include:
- Tracking Technologies — You can set your browser to refuse cookies or alert you when cookies are being sent.
- Promotions — Contact us or adjust your account preferences to opt out of promotional communications.
- Targeted Advertising — Contact us to opt out of targeted advertising based on your information.
- Third-Party Disclosure — Contact us or adjust account preferences to opt out of sharing with third parties for marketing.
3.3 — State & Regional Privacy Rights
Residents of certain states and regions have additional rights. We do not sell personal data and have not sold personal data for at least the past 12 months.
California
Right to know, right to delete, and right to designate an authorized agent. Additional rights under CCPA. Contact us to submit a request.
Colorado
Right to opt out of targeted advertising, sale of personal data, or profiling for automated decisions. Email us with subject line "Colorado Opt-Out Request."
Connecticut
Right to opt out of targeted advertising, sale of personal data, or profiling. Email us with subject line "Connecticut Opt-Out Request."
Nevada
Right to opt out of the sale of certain personal data. Email us with subject line "Nevada Do Not Sell Request."
Utah
Right to opt out of targeted advertising, sale of personal data, or profiling. Email us with subject line "Utah Opt-Out Request."
Virginia
Right to opt out of targeted advertising, sale of personal data, or profiling. Email us with subject line "Virginia Opt-Out Request."
Canada (PIPEDA)
We strive to comply with applicable Canadian privacy laws including PIPEDA. Personal information may be processed in the United States. You have the right to access and correct your information. Contact us with any questions.
EU / EEA / UK (GDPR)
The data controller is Pepperwool Inc. We process personal data only where we have a lawful basis (contract performance, legitimate interests, or legal obligation). Data subjects have the right to access, rectify, erase, restrict, and port their data, and to withdraw consent at any time. We retain personal data for no more than five (5) years.
Section 04
Data Security
We have implemented measures designed to secure your information in a controlled, secure environment protected from unauthorized access, use, alteration, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against accidental loss and unauthorized access.
However, no data transmission over the Internet or wireless network can be guaranteed. You acknowledge that the security and privacy limitations of the Internet are beyond our control, and that the security, integrity, and privacy of information exchanged between you and our Website cannot be guaranteed.
The safety of your information also depends on you. Where we have given you a password to access certain parts of the Website, you are responsible for keeping it confidential.
4.1 — Data Breach
In the event we become aware that the security of the Website has been compromised or users' personal information has been disclosed to unrelated third parties as a result of external activity — including security attacks or fraud — we reserve the right to take appropriate measures including investigation, reporting, and notification to law enforcement. If we believe there is a reasonable risk of harm to you, we will send you an email.
Section 05
Privacy of Children
We do not knowingly collect any personal information from children under the age of eighteen (18). If you are under eighteen (18), please do not submit any personal information on this Website.
If we learn we have collected or received personal information from a child under eighteen (18) without verification of parental consent, we will delete that information. We encourage parents and legal guardians to monitor their children's Internet usage and to instruct their children never to provide personal information on the Website without their permission.
If you have reason to believe that a child under eighteen (18) has provided personal information to us through our Website, please contact us.
Section 06
Billing & Payments
In the case of services requiring payment, we request credit card or other payment account information, which is used solely for processing payments. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that, purchase transaction information is deleted.
All direct payment gateways adhere to the latest security standards as managed by the PCI Security Standards Council. Sensitive data exchange happens over an SSL-secured communication channel and is encrypted and protected with digital signatures. Scans for malware are performed regularly.
Section 07
Newsletters
We offer electronic newsletters to which you may voluntarily subscribe at any time. We are committed to keeping your email address confidential and will not disclose it to any third parties except as described in this Policy.
In compliance with the CAN-SPAM Act, all emails sent from us will clearly state who the email is from and provide clear information on how to contact the sender. You may unsubscribe from any newsletter at any time.
Section 08
Legal Disclosure
We will disclose any information we collect, use, or receive if required or permitted by law — such as to comply with a subpoena or similar legal process — and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
In the event we go through a business transition such as a merger, acquisition, or sale of assets, your user account and personal information will likely be among the assets transferred.
Section 09
Changes & Amendments
We may revise and update this Policy from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Website thereafter.
Your continued use of the Website following the posting of a revised Privacy Policy means you accept and agree to the changes. You are expected to check this page periodically.
Section 10
Acceptance of These Terms
You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website, you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website.
Section 11
Contact Us
If you would like to understand more about this Policy or wish to contact us concerning any matter relating to it, please reach out through our contact form.
Pepperwool Inc.
Questions about this Policy or your personal information may be submitted via the contact form on our website.
pepperwool.com/contact